Question 1

What is BigBlueButton?

Accepted Answer

BigBlueButton is an open-source web conferencing system designed for online learning, meetings, conferencing, webinars, events, and much more. Its use is not limited — it depends on how you want to use it. You can use it yourself or create something better using it and sell it as your service.

Question 2

What is Total Concurrent User?

Accepted Answer

All users who connect at the same time across all sessions are counted as total concurrent users. This is an important metric for determining the right hosting plan for your needs.

Question 3

If BigBlueButton is Free, why charge for the Plans?

Accepted Answer

BigBlueButton is free to use, meaning there's no software license charge. However, it needs to run on infrastructure so you can use it for meetings. There are multiple costs involved: deployment, branding customization, maintenance, hosting infrastructure, internet bandwidth, and support services. Our plans bundle all these into one all-in-one cost.

Question 4

What is BigBlueButton hosting?

Accepted Answer

BigBlueButton hosting is a managed service where we handle all the technical aspects of running BigBlueButton — including server setup, maintenance, security updates, and performance optimization. You get a fully functional virtual classroom platform without worrying about infrastructure.

Question 5

Can I customize the branding of my BigBlueButton server?

Accepted Answer

Yes! All our plans include some level of branding customization. Standard and Premium plans offer full white-label options including custom logos, colors, welcome messages, and custom domains to create a seamless experience under your brand.

Question 6

Is there a free trial available?

Accepted Answer

We offer a 14-day free trial for qualifying organizations. Contact our team to discuss your needs and get started with a trial that matches your expected usage.

Frequently Asked Questions

Most Asked Questions

What is BigBlueButton?

What is Total Concurrent User?

If BigBlueButton is Free, why charge for the Plans?

What is BigBlueButton hosting?

Can I customize the branding of my BigBlueButton server?

Is there a free trial available?

General

Managed Hosting

Self-Hosted

Pricing & Billing

Recordings

Integrations & API

Security & Privacy

Support

Greenlight Dashboard

Live Streaming

Limitations

Still have questions?

Frequently Asked Questions

Most Asked Questions

What is BigBlueButton?

What is Total Concurrent User?

If BigBlueButton is Free, why charge for the Plans?

What is BigBlueButton hosting?

Can I customize the branding of my BigBlueButton server?

Is there a free trial available?

General

What is BigBlueButton?

What is Total Concurrent User?

What is Greenlight Dashboard?

Why BigBlueButton for your Organisation or Business?

If BigBlueButton is Free, why charge for the Plans?

Managed Hosting

What is BigBlueButton hosting?

What's the difference between managed and self-hosted BigBlueButton?

How Do I subscribe to the Plan?

Can I upgrade to a higher Plan Later?

Can I try before I subscribe to any Plan?

Is there any additional Bandwidth Charges?

How long does setup take?

Where are your servers located?

Can I customize the branding of my BigBlueButton server?

Self-Hosted

Should we self-host BigBlueButton?

If we self-host on AWS for 100 concurrent users, how much will it cost?

We have Cloud Credits from AWS or Azure, should I consider self-hosting?

What are the disadvantages of self-hosted infrastructure?

When should you self-host BigBlueButton Infrastructure?

How can you help if we decide to use our own Cloud account or Datacenter?

Pricing & Billing

What payment methods are accepted?

Are there any setup fees or hidden charges?

Do you offer flexible subscription plans?

Is there a discount for annual subscriptions?

Is there a free trial available?

What is the refund policy?

How do I cancel my subscription?

What happens to my data if I cancel?

Recordings

How can I record my virtual classroom sessions?

In what format are recorded sessions available?

Where are BigBlueButton recordings stored?

Can I customize recording settings?

Is there a limit to recording duration or number of recordings?

How long are recordings available after a session ends?

Can I download recorded sessions for offline viewing?

Where can I find recordings as an Admin?

Integrations & API

Can I integrate BigBlueButton with my LMS?

How do I integrate BigBlueButton with my website or application?

Are there pre-built integrations available?

Can I integrate with external authentication systems?

Security & Privacy

How secure is BigBlueButton?

Where is my data stored?

Is BigBlueButton GDPR compliant?

Can I control who accesses my sessions?

Support

What kind of support do you offer?

What should I do if I encounter an error during a session?

I'm experiencing audio/video quality issues. How can I troubleshoot?

Why am I unable to join a session?

My presentation slides are not displaying correctly. What could be the problem?

I'm experiencing lag or latency issues. How can I improve performance?

Greenlight Dashboard

What is the Greenlight User Dashboard?

How do I access the Greenlight User Dashboard?

What can I do from the Greenlight User Dashboard?

Can I view session recordings from the dashboard?

Can I customize my profile from the dashboard?

Live Streaming

Can I live stream BigBlueButton sessions to external platforms?

How do I set up live streaming?

Are there limitations on live stream viewers?

Can viewers interact with the live stream?

Is there a delay between the session and live stream?

Can I record the live stream?

Limitations